Frequently Asked Questions

Welcome to our plant haven! You’ve probably got a couple of questions we’d love to answer. Let’s dive into some of our frequently asked questions!

Yes, all the plants offered in our online store are 100% real and living. We take pride in providing our customers with healthy and thriving plants sourced from reputable growers. You can shop with confidence, knowing that the plants you receive will add natural beauty to your home.

Absolutely. We take great care in ensuring the safe and healthy transport of your plants. Our team has extensive experience in packaging and handling live plants for shipping. We carefully pack and prepare each plant to protect them and minimize stress during transit. We’ve successfully and safely shipped more than 40 thousand plants across the country!

We offer nationwide delivery throughout South Africa. Whether you’re in Cape Town, Johannesburg, Durban, or anywhere else in the country, we can deliver our plants right to your doorstep.

Our business operates based on a strict weekly shipping schedule to try to avoid plants spending weekends in a depot on their way to you, when placing your order please make sure toread through our shipping schedule by clicking here.

No, Grow with the Flow is an online-only plant store. We do not have a physical retail location. Our entire plant collection is available for purchase on our website. For this reason we also do not have an option for order collection.

Yes, each plant comes with detailed care instructions sent to you by WhatsApp before your order is delivered to help you maintain its health and beauty. Additionally, our social media channels provide valuable tips and advice for plant care.

Absolutely! Plant babies make excellent gifts, just make sure to provide the recipient’s address during checkout, and we’ll take care of the rest

Our shipping rates are among the most budget-friendly in South Africa, and we rely on a network of trusted couriers to ensure the secure delivery of your order. Here are the details on costs and delivery times:

Door to Door Delivery: From R195 Local to R225 Nationwide
PUDO Locker to locker (terms and conditions apply): R110

Our returns policy is as flexible as a yoga instructor doing the downward dog! If you’re not absolutely plant-crazy about your purchase, just reach out to us within 30 days, and we’ll make it as smooth as a snake plant’s leaves. Your satisfaction is our photosynthesis! 🌿💚

What would you like to see:

To ensure fresh and healthy plants we follow a strict weekly shipping schedule: 

Mondays: We prepare plants for shipping! This means wrapping the soil, adding plant sleeves, and one last pre-travel watering. 
Tuesdays: We wake up bright and early to get all plants carefully packaged for shipping in the morning, in the afternoon we hand over plants with the longest travel ahead of them to our courier partners (this means Eastern, Western and Northern Cape)
Wednesdays: If there are any plants that did not fit in the Tuesday truck, they travel in the second batch on a Wednesday. 
Thursdays and Fridays: No plants are shipped, we carefully monitor all the travelling plant babies to ensure they arrive safely at their new homes ! 

Why do we do this? 

Our shipping schedule works this way to ensure that your plants are less likely to spend a weekend in the courier depot ! Our shipping schedule is designed this way to ensure that your plants are fresh and healthy, for this same reason we do not like keeping stock for extended periods of time which means that stock received on Thursdays and Fridays will only be shipped the following week.
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Hello 👋 Welcome to Grow with the Flow. We take our customer care very seriously. If you need any assistance with your purchase, please let us know!